We are a leading provider in the traffic and safety industry, offering a wide range of products and solutions. We specialize in traffic control equipment, custom signage solutions, and rental services, catering to a diverse clientele. Our commitment to quality and customer service is the cornerstone of our business.
Our Mission: To understand our clients’ complex needs then design, create and manage simple solutions.
Our Vision: Reshaping how we navigate our built environment.
Our Core Values: Competency, Passion, Urgency, Progressive, Happiness
We are presently seeking an Account Manager / Customer Service Representative to join our team.
- Provide quotations for traffic, safety, and rental products, including sign stands, posts, hardware, traffic signs, cones, delineators, and specialized equipment like speed radar signs and LED stop signs.
- Manage customer orders from inception to completion, including invoicing, processing credit card payments, arranging drop shipments, and ensuring timely delivery.
- Coordinate closely with the art department and clients for graphic design proofs, collecting feedback, and obtaining final approval for production.
- Efficiently handle incoming leads and inquiries through the group inbox and answer phone calls during regular hours of operation.
- Utilize the TSR Playbook for product specifications and quoting, and maintain a strong understanding of mark-up/margin and profitability.
- Monitor and process online website orders through eCommerce platforms (WooCommerce and other websites owned by the company).
- Maintain positive interactions with team members and clients, ensuring high customer satisfaction.
Required Skills and Experience:
- Proficiency in Freshbooks, Jonas, Google Suite, and various eCommerce platforms
- Familiarity with the TSR Pricing and Purchasing Portal.
- Strong knowledge of the Alberta Transportation (traffic signs & supply) industry.
- Exceptional communication and customer service skills.
- Ability to manage multiple tasks efficiently and prioritize effectively.
- Positive attitude and team-oriented approach.
- Experience in a similar role within the traffic and safety industry.
- Strong problem-solving skills and attention to detail.
Interested candidates should submit their resume and a cover letter detailing their experience and suitability for the role.. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.